Are you looking for a challenging opportunity and want to take advantage of a great job to give new inpulse to your career? This offer is for you. In order to support one of our clients, a large and famous European Public Institution in Strasbourg (FR), we are looking for several IT Service Desk Operators.

ECKXEL EU Partners, is a European leader in IT engineering, high-tech consulting and IT services. We offer a unique blend of expertise and support major European groups with international vocation to implement and succeed in their project to transform and modernize their information systems.

Job Description:

As a Service desk operator you will be part of the team responsible for,

• Receiving calls and emails, first-line customer liaison: service desk agent, incident and request agent
• Recording incidents and requests in the Service Management Tool.
• Logging all relevant incidents/service request details allocating categorization and priorization codes.
• Making an initial assessment and diagnose of incidents and service requests, and attempting to resolve them.
• Making use of the knowledge database
• Following the documented procedures
• Escalating incidents or services requests that can not resolve/fulfil to other support agents in the same support group or to different support groups
• Recording and updating information in knowledge database
• Monitoring progress of incident resolution relative to the appropriate SLA
• Keeping customers informed on incident status and progress
• Managing the incident life-cycle, including closure and verification
• Closing incidents and confirmation with the customer

Your Qualifications: 

• At least 1 year of relevant work experience
• Familiarity with ticketing tools
• Focused on user needs
• Strong skills in all MS Office applications
• ITIL V4 Foundation Certification (preferred)
• Fluent in English and French (both written and spoken)
• Knowledge of other EU official languages is a plus

Our offer:

A particularly attractive salary package, with many additional benefits, to attract the best of you. A professional and stimulating work environment in the field of telecommunications. Multiple career opportunities within a changing group, advanced training in new technologies, rich and recognized expertise. Your application will be treated with confidentiality. We would be very happy to organize a first appointment to talk to you about this opportunity and consider your next career development. Send us your CV at contact@eckxel.com or even better use our online form https://www.eckxel.com/your-application/